Sign inFAQ
Got a question? We are here to help. As your innovative digital partner, we aim to
make ordering and delivery as fast and simple as possible. Find quick answers
about our digital platform, global stock, and services below. Can't find what you are
looking for? Our team of dedicated experts is always ready to assist you.
How do I place an order?
Through our smart digital platform, you can find, compare, and order your
maritime supplies within just three clicks. Oplatform offers an intuitive and
connected customer journey, giving you instant answers and perfect searchability.
Can I search for products using IMPA numbers?
Yes, absolutely. We understand that IMPA numbers are essential for searching,
ordering, and communicating efficiently. Our digital platform is fully optimized for
IMPA codes, allowing you to instantly find the exact items you need.
Do you provide real-time insights into your stock?
Yes. Our digital ecosystem provides clear, real-time updates on our global
stock. This means you have immediate insight into product availability and lead
times, ensuring your supply chain runs without unexpected delays.
How fast can you deliver my order?
Because ships don't wait, our service is built around speed and reliability.
Operating from our four strategic locations (Rotterdam, Houston, Singapore, and
Shanghai), at least one of our offices is always open. This availability, combined
with our extensive global stock, guarantees fast responses and deliveries wherever
you are.
What if I need technical advice or personal support?
While our platform is highly digitalized, human service remains at the core of our
business. As your one-stop service partner, our experts are always ready to take
care of everything—from specific product advice to resolving complex challenges.
We use technology to simplify the process, so our team has more time to focus on
helping you.
